FAQ #1 WHEN WILL MY ORDER ARRIVE / SHIPPING?

ANSWER: We'd like to begin with thanking you for your patience and willingness to spend your time shopping with a new company. Estimated processing time is from 7-10 business days. Estimated delivery time can be from 7-10 business days. Thank you for your understanding, the wait is worth the product. We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.

FAQ #2 WHAT IS YOUR CANCELLATION POLICY?

ANSWER: We do not accept cancellations.

FAQ #3 RETURN POLICY

ANSWER: We want to ensure that you absolutely enjoy your Crued.Makers product. However if you made it here, we do not accept returns. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct sizes and colors of your items.

FAQ #4 I CHANGED MY MIND, CAN I GET A REFUND?

ANSWER: Due to these items being very limited, we do not take returns for refunds or credit. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct size and color of your items.

FAQ #5 WHAT IS YOUR GIFT RETURN POLICY?

ANSWER: We do not accept gift returns. ALL SALES ARE FINAL. If you would like to exchange a gift for a different size, please see the below exchange policy for instructions on how to request an exchange, if possible.

FAQ #6 CAN I RETURN OR EXCHANGE A SALE ITEM?

ANSWER: We do not accept returns for sale items. ALL SALES ARE FINAL

FAQ #7 WHAT IS YOUR EXCHANGE POLICY?

ANSWER: We do not accept exchanges. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct sizes and color of your items.

We will only consider exchanges for size, damages or defects, or if the wrong products) were shipped to you by mistake.

If you would like to exchange an item for size, please contact customer service for authorization. To be considered, exchanges must be requested within 48 hours of receipt and items must be in new condition (un-worn with all tags and labels attached).

If you would like to exchange an item due to defect or damage at the time of delivery to you, please contact customer service for authorization. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect or damage. If entitled to a replacement item due to defect or damage, we will replace the product, subject to inventory, within a reasonable period of
time.

If you would like to exchange an item due to the wrong item being shipped to you, please contact customer service for authorization. Upon receipt of the wrong item, we will fully examine it and notify you via e-mail, within a reasonable period of time. If the wrong item is returned with damages or defects, you may be responsible for damages or defects that were caused after you received the item. If entitled to a replacement item due to the wrong item being shipped to you, we will replace the product, subject to inventory, within a reasonable period of time. 

All requests for an exchange must be made within 48hrs after the package is received.

The item MUST be in the same condition that it was received (unwashed and
unworn). We CANNOT exchange the item if it has been worn, washed, or damaged.

If we authorize your exchange, please include a copy of the receipt, your contact number, and the item information (such as name, color, and size) that you would like with your return. After we have received the package, we will contact you to confirm the details and have the new item sent out.

All exchange shipments are the responsibility of the customer. Exchange requests made after 48 hours of receipt of the item will not be accepted.

ALL ELIGIBLE EXCHANGES ARE SUBJECT TO AVAILABILITY OF INVENTORY. ITEMS THAT ARE ELIGIBLE FOR AN EXCHANGE MAY ONLY BE EXCHANGED ONCE PER ORDER. 

FAQ #8 MY PACKAGE IS BEING RETURNED TO SENDER. WHAT ARE THE NEXT STEPS?

ANSWER: Please do not ship your items to our location with the intentions to return the items and receive a refund. Items sent to our location will not be returned to the sender under any circumstances unless paid for by the sender.

FAQ #9 HOW DO I KNOW MY ORDER IS CONFIRMED?

ANSWER: Every order is subject to review. The order is confirmed once you receive a shipping confirmation email. Please check your spam inbox.

FAQ #10 HOW DO I FIND OUT ABOUT NEW AND UPCOMING RELEASES?

ANSWER: Subscribe to our Newsletter or follow us on INSTAGRAM for early release information.

FAQ #11 IF AN ITEM IS SOLD OUT, WHEN WILL IT BE AVAILABLE AGAIN?

ANSWER: CruedMakers.com displays real time-inventory. Unfortunately an item is no longer available if you don't see it on our website. Please note some items will allow you to sign up for back in stock notifications in product details.

FAQ #12 WHAT PAYMENT METHODS DO YOU TAKE?

ANSWER: CruedMakers.com accepts all major credit cards including: Visa, MasterCard, American Express, Discover, and PayPal. Payments made via PayPal must be purchased by a verified account with a confirmed shipping address. Other payment methods: Apple Pay, Google Pay, etc

FAQ #13 WHY WAS MY ORDER CANCELED?

ANSWER: If your order was canceled, we advise you to contact your financial institution to ensure your information is up to date. Cancellations are also affected by limited stock availability.

FAQ #14 HOW MUCH DOES SHIPPING COST?

ANSWER: At this time, we are only accepting orders from residents that live in the U.S.A. The shipping rate is $10. Please note that UPS does not deliver to APO/FPO addresses or P.O. boxes